Häiriötiedotteet

Ticket number: CS7395996
Location: Sähkömetsä Vantaa
Description: Multiple customer affecting fault
Fault type: Maintenance

Occurred: Thu, 21 May 2026 07:55:49 CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: Thu, 21 May 2026 19:30:00 CEST

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7390834
Location: Espoo
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Tue, 19 May 2026 13:49:37 CEST
Service(s) restored: Thu, 21 May 2026 01:50:36 CEST

History:
Thu, 21 May 2026 01:46:02 CEST – Incident resolved. Cause: Fiber break. Fix: Identified fiber break was repaired.
Thu, 21 May 2026 01:12:03 CEST – Technician on-site. Fibre splicing in progress
Wed, 20 May 2026 15:33:09 CEST – Emergency change has been announce expected start time 23:00 20/5
Wed, 20 May 2026 11:38:20 CEST – Repair is currently being planned and is currently expected to take place tonight. Once the necessary planning is done, all affected customers will be informed via email containing the relevant information for the work. This central disturbance will remain open until the work has been completed and services confirmed to be up.
Tue, 19 May 2026 20:05:38 CEST – The technician has determined that the cable is damaged but not severed. All network services have been restored for now. A permanent repair will require excavation with an excavator, which is being planned as part of upcoming scheduled work.
Tue, 19 May 2026 17:16:25 CEST – A technician has been ordered.
Tue, 19 May 2026 13:59:23 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7353149
Location: GlobalConnect Email Communications
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Thu, 07 May 2026 03:14:35 CEST
Service(s) restored: Thu, 07 May 2026 16:34:42 CEST

History:
Thu, 07 May 2026 06:57:51 CEST – Fault detected with our vendor. Issue has been escalated and troubleshooting is actively ongoing together with our vendor.
Thu, 07 May 2026 04:33:20 CEST – We currently have an ongoing outage causing problems receiving emails. This has been escalated and troubleshooting is currently ongoing. In the meanwhile, ticket creation through customer portal is still fully operational.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7345198
Location: Helsinki
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Tue, 05 May 2026 09:43:00 CEST
Service(s) restored: Wed, 06 May 2026 07:54:01 CEST

History:
Wed, 06 May 2026 07:53:04 CEST – Incident resolved. Cause: Subprovider cable cut. Fix: Subprovider located the fault and replaced the damaged cable.
Wed, 06 May 2026 02:27:43 CEST – Subprovider is working on restoring a larger cable damage in their network. A preliminary estimated restoration time is around 09:30 CEST in the morning. Additional updates will follow during the morning, or as soon as more information becomes available.
Tue, 05 May 2026 20:27:49 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Tue, 05 May 2026 17:34:03 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Tue, 05 May 2026 11:26:39 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7394541
Location: Hämeenlinna
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Wed, 20 May 2026 15:04:38 CEST
Service(s) restored: Wed, 20 May 2026 23:23:15 CEST

History:
Wed, 20 May 2026 23:21:49 CEST – Incident resolved. Cause: Fiber break. Fix: Fiber break located and spliced.
Wed, 20 May 2026 21:50:04 CEST – Technician has begun splicing the fiber.
Wed, 20 May 2026 15:58:00 CEST – A disturbance detected in our subprovider’s network. Troubleshooting is ongoing with subprovider.
Wed, 20 May 2026 15:15:06 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7338973
Location: Oulu
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: Sun, 03 May 2026 03:08:07 CEST
Service(s) restored: Sun, 03 May 2026 11:15:38 CEST

History:
Sun, 03 May 2026 11:14:56 CEST – Incident resolved. Cause: Broken network transceiver Fix: Broken transceiver replaced
Sun, 03 May 2026 07:03:27 CEST – We currently have a disturbance affecting the service quality. Packet loss and latency might be experienced. Troubleshooting in progress.
Sun, 03 May 2026 04:36:27 CEST – We currently have a disturbance affecting the service quality. Packet loss and latency might be experienced. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7367747
Location: Raisio
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Tue, 12 May 2026 11:18:19 CEST
Service(s) restored: Tue, 12 May 2026 22:41:02 CEST

History:
Tue, 12 May 2026 22:37:17 CEST – Incident resolved. Cause: Fiber break. Fix: Identified fiber break was repaired temporary. A permanent repair will be planned in the future and be announced as a planned work.
Tue, 12 May 2026 20:40:45 CEST – Technician on-site. Fibre splicing in progress
Tue, 12 May 2026 17:58:28 CEST – Technician on-site. Fault correction in progress.
Tue, 12 May 2026 16:28:21 CEST – Technician on-site. Troubleshooting in progress
Tue, 12 May 2026 16:00:24 CEST – Suspected cable fault. A technician has been ordered.
Tue, 12 May 2026 14:56:36 CEST – Suspected cable fault. A technician has been ordered.
Tue, 12 May 2026 13:37:20 CEST – We currently have a network outage. A technician has been ordered.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7335148
Location: Raisio
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Thu, 30 Apr 2026 16:31:11 CEST
Service(s) restored: Tue, 05 May 2026 06:08:52 CEST

History:
Tue, 05 May 2026 06:03:58 CEST – Incident resolved. Cause: A previous fiber damage where a permanent solution was not immediately available. Fix: Damaged cable has been replaced during an emergency planned work.
Mon, 04 May 2026 15:48:03 CEST – We have scheduled an emergency planned work to implement a permanent fix to the cable tonight starting at 2026-05-04 00:01 CEST, planned to complete after 6 hours.
Thu, 30 Apr 2026 19:31:28 CEST – Further troubleshooting has revealed that the whole cable will need to be excavated in order to restore the final two resources. This operation will require additional resources for comprehensive planning.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7332875
Location: Raisio
Description: Multiple customer affecting fault
Fault type: Excavation damage

Occurred: Thu, 30 Apr 2026 05:51:02 CEST
Service(s) restored: Thu, 30 Apr 2026 14:00:12 CEST

History:
Thu, 30 Apr 2026 13:59:19 CEST – Incident resolved. Cause: Fiber break. Fix: Fiber break located and spliced.
Thu, 30 Apr 2026 07:11:18 CEST – After a temporary fix of damaged fiber some services are experiencing increased attenuation. A permanent fix to resolve these issues are being planned and will be carried out as soon as it is possible.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7330925
Location: Raisio
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Wed, 29 Apr 2026 16:16:56 CEST
Service(s) restored: Thu, 30 Apr 2026 04:51:45 CEST

History:
Thu, 30 Apr 2026 04:46:37 CEST – Incident resolved. Cause: Fiber break. Fix: Fiber break located and spliced.
Thu, 30 Apr 2026 00:02:44 CEST – Splicing in progress.
Wed, 29 Apr 2026 22:20:47 CEST – Technician on-site. Fault correction in progress
Wed, 29 Apr 2026 22:16:12 CEST – Technician on-site. Fault correction in progress
Wed, 29 Apr 2026 19:48:51 CEST – Technician on-site. Preparing to start fault correction
Wed, 29 Apr 2026 17:11:25 CEST – Technician has been dispatched to begin measurements to find exact fault location. The suspected fiber cut is on land.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7355276
Location: Raiso
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: Thu, 07 May 2026 13:44:19 CEST
Service(s) restored: Fri, 08 May 2026 03:48:35 CEST

History:
Fri, 08 May 2026 03:47:28 CEST – Incident resolved. Cause: Fiber break. Fix: Fiber break located and spliced.
Fri, 08 May 2026 01:28:22 CEST – Technician on-site. Fault correction in progress
Thu, 07 May 2026 22:02:50 CEST – Technician on-site. Fault correction in progress
Thu, 07 May 2026 19:55:20 CEST – Cable fault detected. Technicians are working on remedying the issue. We have now provided an ETR set to 02:00 CEST
Thu, 07 May 2026 15:43:39 CEST – Cable fault detected. Technician en route.
Thu, 07 May 2026 14:44:02 CEST – A technician has been ordered.
Thu, 07 May 2026 14:00:55 CEST – We currently have a network outage. Troubleshooting in progress.
The history log is machine translated.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: CS7332880
Location: Turku
Description: Multiple customer affecting fault
Fault type: Maintenance

Occurred: Thu, 30 Apr 2026 06:01:35 CEST
Service(s) restored: Thu, 30 Apr 2026 12:19:48 CEST

History:
Thu, 30 Apr 2026 11:51:03 CEST – Incident resolved. Cause: Failed planned work. Fix: The power outage has been resolved, and the network services are available again. All systems are working as normal.
Thu, 30 Apr 2026 10:29:18 CEST – Troubleshooting is ongoing with subprovider.
Thu, 30 Apr 2026 08:07:11 CEST – Troubleshooting is ongoing with subprovider.
Thu, 30 Apr 2026 06:05:53 CEST – We currently have a network outage due to delayed maintenance. Fault correction is ongoing.
The history log is machine translated.