Häiriötiedotteet

Ticket number: INC2384566
Location: Vagnhärad
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-18 06:08 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-22 09:00 CET/CEST

Last update(s):
2025-04-18 08:13 – We currently have an outage. Due to issue with access to site troubleshooting will be postponed until Tuesday 22/4.
2025-04-18 07:53 – We currently have an outage. Due to issue with access to site troubleshooting will be postponed until Monday 21/4.

Ticket number: INC2383851
Location: Enköping
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-15 13:07 CET/CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: 2025-04-22 10:00 CET/CEST

Last update(s):
2025-04-17 13:15 – Due to issue with access to site troubleshooting will be postponed until after easter. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till efter påsk.
2025-04-17 07:33 – A new field technician ordered to site for troubleshooting.
2025-04-16 17:02 – Power on site is okay, will need to send fiber technician in the morning to continue troubleshooting. // Ström på site är okej. Behöver skicka fibertekniker imorgon för att fortsätta felsökningen.
2025-04-16 14:25 – Technician on site, troubleshooting is ongoing. // Tekniker på plats. Felsökning fortsätter.
2025-04-15 15:49 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-15 15:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2373546
Location: Höllviken
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-03-18 16:07 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-30 12:00 CET/CEST

Last update(s):
2025-04-04 16:38 – We currently have an disturbance affecting the service quality, packet loss and latency might be experienced. We have requested configuration change in subproviders network to correct the issue. // Vi har för närvarande en driftstörning som påverkar Internettrafik och IP-Transit. Till följd utav denna störning kan även IP-telefoni och drifttjänster påverkas. Vi har beställt en uppgradering för att åtgärda problemet.
2025-03-24 10:04 – We have requested configuration change in subproviders network to correct the issue.
2025-03-18 16:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384631
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Blomstermåla

Occured: 2025-04-18 19:54 CET/CEST
Service(s) restored: 2025-04-18 21:40 CET/CEST

History:
2025-04-18 22:00 – Outage is resolved and services are restored after a local power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att ett lokalt strömfel åtgärdades.
2025-04-18 21:55 – Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident. // Tjänster återställda men orsaken är inte känd. Tjänsterna övervakas och felsökning fortsätter för att hitta orsaken till incidenten.
2025-04-18 20:24 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-04-18 20:03 – We currently have an outage caused by a power outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning orsakad av strömproblem. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384579
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hälleforsnäs

Occured: 2025-04-18 09:42 CET/CEST
Service(s) restored: 2025-04-18 12:26 CET/CEST

History:
2025-04-18 12:26 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-18 09:48 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384390
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Julita

Occured: 2025-04-17 06:58 CET/CEST
Service(s) restored: 2025-04-17 15:05 CET/CEST

History:
2025-04-17 15:37 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-17 10:23 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-17 07:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384362
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ørsta

Occured: 2025-04-16 22:02 CET/CEST
Service(s) restored: 2025-04-16 23:32 CET/CEST

History:
2025-04-16 23:26 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384263
Fault type: Faulty HW card
Description: Multiple customer affecting fault
Location: Helsinki

Occured: 2025-04-16 17:09 CET/CEST
Service(s) restored: 2025-04-16 19:15 CET/CEST

History:
2025-04-16 19:27 – Outage is resolved and services are restored after our technician on location replaced the faulty fan card where the fan blades had exploded with a spare fan card. No further outages expected. // Driftstörning avhjälpt och tjänster återställda efter vår tekniker på plats lyckats byta ut det fläktkort där fläktbladen hade exploderat med att nytt kort. Inga ytterligare störningar förväntas
2025-04-16 18:43 – A faulty fan card detected. Trying to source replacement. // Trasigt fläktkort identifierat. Försöker lokalisera ersättningskort.
2025-04-16 18:38 – Technician is on site and troubleshooting. // Tekniker på plats och har påbörjat felsökning.
2025-04-16 17:48 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-04-16 17:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384193
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oxelösund

Occured: 2025-04-16 13:27 CET/CEST
Service(s) restored: 2025-04-16 13:44 CET/CEST

History:
2025-04-16 13:49 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-16 13:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384112
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-04-16 10:06 CET/CEST
Service(s) restored: 2025-04-16 10:35 CET/CEST

History:
2025-04-16 10:35 – Outage is resolved and services are restored after the power outage was remedied.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383971
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Helsingborg

Occured: 2025-04-15 17:11 CET/CEST
Service(s) restored: 2025-04-16 11:44 CET/CEST

History:
2025-04-16 11:48 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-15 19:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383907
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sörberge

Occured: 2025-04-15 14:23 CET/CEST
Service(s) restored: 2025-04-15 16:56 CET/CEST

History:
2025-04-15 17:07 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-15 15:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383793
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-04-15 13:47 CET/CEST
Service(s) restored: 2025-04-15 14:35 CET/CEST

History:
2025-04-15 14:39 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-15 14:04 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383558
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Rimforsa

Occured: 2025-04-15 10:04 CET/CEST
Service(s) restored: 2025-04-15 13:30 CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383495
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsängen

Occured: 2025-04-15 09:51 CET/CEST
Service(s) restored: 2025-04-15 14:35 CET/CEST

History:
2025-04-15 14:48 – Outage is resolved and services are restored after after a fuse was replaced. // Driftstörning avhjälpt och tjänster återställda efter en säkring bytts ut.
2025-04-15 10:42 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-15 10:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383346
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gävle

Occured: 2025-04-15 05:13 CET/CEST
Service(s) restored: 2025-04-15 05:35 CET/CEST

History:
2025-04-15 05:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383219
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Tjurkö

Occured: 2025-04-14 12:54 CET/CEST
Service(s) restored: 2025-04-15 13:04 CET/CEST

History:
2025-04-15 13:03 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-15 13:01 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-15 12:17 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2025-04-14 16:49 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-14 15:35 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383126
Fault type: Excavation damage
Description: Multiple customer affecting fault
Location: Tjörn

Occured: 2025-04-14 13:35 CET/CEST
Service(s) restored: 2025-04-15 02:46 CET/CEST

History:
2025-04-15 03:01 – RFO:
What was the fault?
– Cable cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Field technicians were dispatched to measure, located, and remedy the fault.
Is this a permanent solution?
– Yes
2025-04-15 02:48 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-14 20:18 – Technician are working with excavation team to lay free the cable. One cable has been found to be undamaged. Most affected circuits will be possible to prioritize and will restore likely before midnight. But technicians will not be hands off until all services have been restored.
2025-04-14 15:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383030
Fault type: Power work
Description: Lost connection to central network element
Location: Idre

Occured: 2025-04-14 11:30 CET/CEST
Service(s) restored: 2025-04-14 15:42 CET/CEST

History:
2025-04-14 16:05 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-14 11:54 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-14 11:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382890
Fault type: Power work
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-04-14 08:41 CET/CEST
Service(s) restored: 2025-04-14 13:41 CET/CEST

History:
2025-04-14 13:40 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-14 10:38 – A field technician ordered to site for troubleshooting. The power outage seems to have effected our equipment // Fälttekniker har beställts till platsen för felsökning. Strömavbrottet verkar ha påverkat vår utrustning.
2025-04-14 09:15 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-14 09:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382851
Fault type: Hardware card error
Description: Multiple customer affecting fault
Location: Södertälje

Occured: 2025-04-14 07:09 CET/CEST
Service(s) restored: 2025-04-14 14:16 CET/CEST

History:
2025-04-14 14:16 – RFO:
What was the fault?
– Faulty power distribution device caused a power outage.
What caused the fault?
– Faulty hardware.
How was the fault fixed?
– Power distribution device replaced.
Is this a permanent solution?
– Yes
2025-04-14 13:54 – Replacement equipment and parts have arrived. // Ersättningsutrustning och reservdelar har kommit fram.
2025-04-14 10:51 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-04-14 09:57 – Field technician on site, Troubleshooting is ongoing. // Fälttekniker ä på plats felsökning påbörjad.
2025-04-14 07:40 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2025-04-14 07:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382768
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Svedala

Occured: 2025-04-13 09:17 CET/CEST
Service(s) restored: 2025-04-15 08:52 CET/CEST

History:
2025-04-15 02:44 – Cable work has completed, while most services have restored, some are still down. Possibly there is damage on another adjacent cable, previously not believed to be affected. Troubleshooting will continue in the morning.
2025-04-14 11:30 – Troubleshooting is ongoing. // Felsökning fortsätter.
2025-04-13 20:29 – Field technician has measured a cable fault, but was unable to find any signs at the measured fault location. Due to darkness further troubleshooting will continue in the morning, when technician will go out and make more precise measurements closer to the fault location.
2025-04-13 16:19 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2025-04-13 11:35 – A field technician ordered to site for troubleshooting.
2025-04-13 11:25 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382767
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hässleholm

Occured: 2025-04-13 09:20 CET/CEST
Service(s) restored: 2025-04-14 10:07 CET/CEST

History:
2025-04-14 07:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2382749
Location: Kungsbacka
Description: Central network element instability
Fault type: Currently unknown

Occurred: 2025-04-13 00:53 CET/CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: 2025-04-20 09:00 CET/CEST

Last update(s):
2025-04-15 11:11 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-13 06:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382730
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Kinna

Occured: 2025-04-12 23:07 CET/CEST
Service(s) restored: 2025-04-13 00:13 CET/CEST

History:
2025-04-13 00:57 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-12 23:31 – We currently have an outage, a disturbance was detected in our sub provider’s network which they are performing emergency splice work to remedy. Current ETR 05:00 CET.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382658
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Anderslöv

Occured: 2025-04-12 06:31 CET/CEST
Service(s) restored: 2025-04-15 15:32 CET/CEST

History:
2025-04-15 15:42 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-13 17:00 – A field technician ordered to site for troubleshooting. Due to access restrictions during the weekend troubleshooting will start on Monday // Fälttekniker beställd för felsökning på plats. På grund av åtkomstbegränsningar under helgen startar felsökningen på Måndag
2025-04-12 07:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382403
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trollhättan

Occured: 2025-04-11 10:08 CET/CEST
Service(s) restored: 2025-04-14 10:12 CET/CEST

History:
2025-04-14 10:13 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-14 10:07 – Technician is on-site continuing the troubleshooting. // Tekniker är på plats och fortsätter felsökningen.
2025-04-11 23:06 – Due to issue with access to site troubleshooting will be postponed. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp.
2025-04-11 10:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382436
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2025-04-11 09:49 CET/CEST
Service(s) restored: 2025-04-11 15:47 CET/CEST

History:
2025-04-11 18:29 – RFO:
What was the fault?
– Cable cut.
What caused the fault?
– Third party excavation.
How was the fault fixed?
– Field technician located the fault and repaired the cable.
Is this a permanent solution?
– No, a permanent solution will be planned and announced in the future to affected customers.
2025-04-11 18:26 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-11 11:26 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-11 11:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382349
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Österbybruk

Occured: 2025-04-11 09:57 CET/CEST
Service(s) restored: 2025-04-11 18:28 CET/CEST

History:
2025-04-16 11:21 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-11 15:26 – Troubleshooting to find the cause of fault, and avoid more similar faults in the near future, is still ongoing. During the cause of the troubleshooting services may go down again. We are actively working on and monitoring the situation, and will update when all work has been completed. // Felsökning för att hitta orsaken till avbrottet, och undvika liknande fel i framtiden, fortsätter. Under loppet av felsökningen lär tjänster gå ner igen. Vi arbetar aktivt och övervakar situationen, och kommer skicka ut uppdateringar när allt arbete har blivit slutfört.
2025-04-11 14:12 – Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident. // Driftstörning avhjälpt och tjänster återställda men orsaken är inte känd. Tjänsterna övervakas och felsökning fortsätter för att hitta orsaken till incidenten.
2025-04-11 11:06 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-04-11 10:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382261
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Lahti

Occured: 2025-04-10 23:19 CET/CEST
Service(s) restored: 2025-04-11 09:30 CET/CEST

History:
2025-04-11 09:28 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-11 09:28 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-11 07:29 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar
2025-04-11 07:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382164
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-04-10 14:59 CET/CEST
Service(s) restored: 2025-04-10 15:14 CET/CEST

History:
2025-04-10 15:15 – All services are restored. // Alla tjänster är återställda
2025-04-10 15:10 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382035
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-04-10 07:34 CET/CEST
Service(s) restored: 2025-04-10 11:19 CET/CEST

History:
2025-04-10 10:22 – We currently have an outage, troubleshooting is ongoing.// Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381960
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2025-04-10 08:46 CET/CEST
Service(s) restored: 2025-04-10 09:20 CET/CEST

History:
2025-04-10 09:18 – All services are restored. // Alla tjänster är återställda
2025-04-10 09:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.