Häiriötiedotteet
Tämänhetkiset häiriöt
Ticket number: INC2319944
Location: Göteborg
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-10-29 12:01 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-10-29 14:00 CET/CEST
Last update(s):
2024-10-29 12:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2319853
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-10-27 06:28 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-10-29 15:00 CET/CEST
Last update(s):
2024-10-29 11:13 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats
2024-10-29 10:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2319693
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-10-29 02:59 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-10-29 14:30 CET/CEST
Last update(s):
2024-10-29 12:33 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-29 07:15 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2319677
Location: Broby
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-10-29 00:05 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-10-29 09:06 CET/CEST
Last update(s):
Ticket number: INC2317065
Location: Enköping
Description: Multiple customer affecting fault
Fault type: Fiber break
Occurred: 2024-10-23 07:24 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-10-29 18:30 CET/CEST
Last update(s):
2024-10-28 17:30 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-10-25 16:11 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-10-24 13:15 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-10-24 12:52 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-23 20:32 – Repair work will continue in the morning. // Reparationsarbetet fortsätter imorgon.
2024-10-23 12:29 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör.
2024-10-23 09:07 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-23 08:16 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Korjatut häiriöt
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2319934
Fault type: Power work
Description: Multiple customer affecting fault
Location: Boden
Occured: 2024-10-29 12:02 CET/CEST
Service(s) restored: 2024-10-29 12:48 CET/CEST
History:
2024-10-29 12:53 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-29 12:33 – There is currently ongoing power work going on affecting GlobalConnects equipment. This is due to commissioning of new network station. ETR is 13:00 and more information can be found on https://bodensenergi.se/driftinformation/ //
Det pågår för närvarande energiarbete som påverkar GlobalConnects utrustning. Detta på grund av driftsättning av ny nätstation. ETR är 13:00 och mer information finns på https://bodensenergi.se/driftinformation/ //
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2319826
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg
Occured: 2024-10-29 10:05 CET/CEST
Service(s) restored: 2024-10-29 10:59 CET/CEST
History:
2024-10-29 11:04 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-29 10:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2319735
Fault type: Power work
Description: Multiple customer affecting fault
Location: Kungsängen
Occured: 2024-10-29 08:07 CET/CEST
Service(s) restored: 2024-10-29 10:07 CET/CEST
History:
2024-10-29 10:11 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-29 09:04 – Det är för nuvarande ett strömavbrott som påverkar Globalconnects utrustning, mer information finns på EON:s hemsida // There is currently a power outage affecting Globalconnect’s equipment, more information is available on EON’s website
https://www.eon.se/el/stromavbrott/pagaende
Ticket number: INC2319679
Location: Östersund
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-10-29 02:01 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-10-29 12:00 CET/CEST
Last update(s):
2024-10-29 07:40 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2319182
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala
Occured: 2024-10-28 10:16 CET/CEST
Service(s) restored: 2024-10-28 12:50 CET/CEST
History:
2024-10-28 12:51 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-28 12:42 – Vattenfall is changing from construction power to permanent power inside the building, no ETR available during this time. // Vattenfall byter från byggström till permanent ström inne i byggnaden, ingen ETR tillgänglig under denna tid
2024-10-28 11:29 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-28 11:10 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2319181
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Kalix
Occured: 2024-10-28 10:55 CET/CEST
Service(s) restored: 2024-10-28 11:43 CET/CEST
History:
2024-10-28 11:59 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-28 11:02 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2319105
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Floda
Occured: 2024-10-28 09:14 CET/CEST
Service(s) restored: 2024-10-28 10:25 CET/CEST
History:
2024-10-28 10:25 – All services are restored. // Alla tjänster är återställda
2024-10-28 09:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2319075
Fault type: Power work
Description: Multiple customer affecting fault
Location: Timmersdala
Occured: 2024-10-28 08:33 CET/CEST
Service(s) restored: 2024-10-28 13:17 CET/CEST
History:
2024-10-28 13:36 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-28 12:32 – There is an ongoing power outage in the area affecting GlobalConnect equipment. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning.
2024-10-28 12:10 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-10-28 10:42 – A field technician ordered to site for troubleshooting // Fälttekniker beställd för felsökning på plats.
2024-10-28 09:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318927
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Kiruna
Occured: 2024-10-27 16:22 CET/CEST
Service(s) restored: 2024-10-28 07:18 CET/CEST
History:
2024-10-28 09:11 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
RFO:
What was the fault?
– Third party cable cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Cable repair
Is this a permanent solution?
– Yes
2024-10-28 07:44 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-10-28 07:08 – Cable damage in sub providers network, splicing is currently ongoing. // Kabelskada hos underleverantör, kabelskarvning pågår.
2024-10-28 06:22 – Cable damage in sub providers network, splicing is currently ongoing. // Kabelskada hos underleverantör, kabelskarvning pågår.
2024-10-27 16:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318892
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Helsingborg
Occured: 2024-10-27 09:06 CET/CEST
Service(s) restored: 2024-10-27 12:38 CET/CEST
History:
2024-10-27 12:33 – All services are restored. // Alla tjänster är återställda
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318837
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Uppsala
Occured: 2024-10-27 06:28 CET/CEST
Service(s) restored: 2024-10-29 10:38 CET/CEST
History:
2024-10-29 10:38 – All services are restored. // Alla tjänster är återställda
2024-10-28 15:17 – Due to issue with access to site troubleshooting will be postponed until tomorrow, access has been granted but work will take place tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon, acess till site har blivit beviljad men ledsagan på plats kommer att ta plats imorgon för vidare hantering.
2024-10-28 10:48 – We are awaiting access to the fuse box. // Vi väntar på tillgång till säkringsskåpet.
2024-10-27 10:00 – Fuse has tripped but due to ongoing construction work the fuse cannot be accessed. // Säkring har löst ut men på grund av pågående byggnation är säkringarna inlåsta.
2024-10-27 07:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318802
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Garphyttan
Occured: 2024-10-26 22:45 CET/CEST
Service(s) restored: 2024-10-27 08:54 CET/CEST
History:
2024-10-26 23:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318712
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ljusterö
Occured: 2024-10-26 10:30 CET/CEST
Service(s) restored: 2024-10-26 17:51 CET/CEST
History:
2024-10-26 11:16 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318681
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm
Occured: 2024-10-26 06:55 CET/CEST
Service(s) restored: 2024-10-26 08:30 CET/CEST
History:
2024-10-26 07:11 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318634
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Rävlanda
Occured: 2024-10-25 15:07 CET/CEST
Service(s) restored: 2024-10-27 20:27 CET/CEST
History:
2024-10-28 06:27 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-10-25 18:42 – A field technician ordered to site for troubleshooting on Monday. // Fälttekniker beställd för felsökning på plats på måndag.
2024-10-25 17:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2318548
Location: Vingåker
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-10-25 13:02 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-10-25 17:02 CET/CEST
Last update(s):
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318436
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uddevalla
Occured: 2024-10-25 11:34 CET/CEST
Service(s) restored: 2024-10-25 15:30 CET/CEST
History:
2024-10-25 15:42 – RFO:
What was the fault?
– Local power issue
What caused the fault?
– Third party construction
How was the fault fixed?
– Power has been connected properly.
Is this a permanent solution?
– Yes
2024-10-25 14:42 – Field technician onsite, troubleshooting ongoing. // Fälttekniker på plats felsökning pågår.
2024-10-25 13:09 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-25 12:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318343
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hyltebruk
Occured: 2024-10-25 10:48 CET/CEST
Service(s) restored: 2024-10-25 15:59 CET/CEST
History:
2024-10-25 16:28 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-25 11:43 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-25 11:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318328
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Mölnlycke
Occured: 2024-10-25 10:03 CET/CEST
Service(s) restored: 2024-10-28 11:53 CET/CEST
History:
2024-10-28 11:58 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
RFO:
What was the fault?
– Third party cable cut.
What caused the fault?
– Damaged fiber in a fiber well.
How was the fault fixed?
– Fiber swapped.
Is this a permanent solution?
– Yes
2024-10-25 15:13 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-10-25 11:22 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-25 11:16 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318268
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kumla
Occured: 2024-10-25 08:09 CET/CEST
Service(s) restored: 2024-10-25 11:16 CET/CEST
History:
2024-10-25 12:12 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-25 11:01 – There is an ongoing power outage in the area affecting GlobalConnect equipment. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning.
2024-10-25 10:18 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-25 09:39 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318213
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: TORNIO
Occured: 2024-10-25 07:38 CET/CEST
Service(s) restored: 2024-10-25 16:06 CET/CEST
History:
2024-10-25 16:06 – RFO:
What was the fault?
– Cable cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Cable repair
Is this a permanent solution?
– Yes
2024-10-25 11:59 – A disturbance in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-10-25 08:29 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-10-25 07:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318211
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Krokom
Occured: 2024-10-25 06:00 CET/CEST
Service(s) restored: 2024-10-25 08:14 CET/CEST
History:
2024-10-25 08:14 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-10-25 07:14 – We currently have an outage following CHG0107674 which is running long. Most services have been restored, but not all. If you were affected by CHG0107674 and your service is still down, please contact GlobalConnect Service Desk so we can make sure it is restored properly. // Vi har för närvarande en driftstörning efter att CHG0107674 har gått över den satta tiden. De flesta tjänsterna har återställts men inte alla. Om ni var påverkad av CHG0107674 och eran tjänst inte återställts vänligen kontakta GlobalConnect Servicedesk så vi kan se till så det återställs.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318165
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Bro
Occured: 2024-10-25 01:54 CET/CEST
Service(s) restored: 2024-10-25 02:32 CET/CEST
History:
2024-10-25 02:36 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-25 02:07 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2318155
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Höör
Occured: 2024-10-25 00:49 CET/CEST
Service(s) restored: 2024-10-25 01:01 CET/CEST
History:
2024-10-25 01:40 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-10-25 01:15 – Local tech have swapped a faulty patch and services appear to restore, monitoring services to make sure it is stable. // Lokala tekniker har bytt en dålig patch och tjänster verkar ha återställt, det övervakas för tillfället så vi kan se att det är stabilt efter bytet.
2024-10-25 00:57 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2317880
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trollhättan
Occured: 2024-10-24 10:17 CET/CEST
Service(s) restored: 2024-10-24 11:46 CET/CEST
History:
2024-10-24 11:46 – All services are restored. // Alla tjänster är återställda
2024-10-24 11:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2317862
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg
Occured: 2024-10-24 09:39 CET/CEST
Service(s) restored: 2024-10-24 11:41 CET/CEST
History:
2024-10-24 11:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-24 11:07 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2317645
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Månstad
Occured: 2024-10-23 13:55 CET/CEST
Service(s) restored: 2024-10-24 13:28 CET/CEST
History:
2024-10-24 13:36 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-10-23 21:58 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2317462
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Bromma
Occured: 2024-10-23 15:02 CET/CEST
Service(s) restored: 2024-10-23 16:00 CET/CEST
History:
2024-10-23 16:04 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-23 15:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2317393
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skogstorp
Occured: 2024-10-23 14:05 CET/CEST
Service(s) restored: 2024-10-23 21:26 CET/CEST
History:
2024-10-23 21:26 – RFO:
What was the fault?
– Power outage
What caused the fault?
– Power provider fault
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– Yes
2024-10-23 21:25 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-23 15:43 – A hardware fault detected. Further troubleshooting is ongoing to replace the hardware. // Hårdvarufel lokaliserat. Felsökningen fortsätter för att reparera hårdvaran.
2024-10-23 15:00 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-23 14:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2317334
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Frösön
Occured: 2024-10-23 12:30 CET/CEST
Service(s) restored: 2024-10-23 15:40 CET/CEST
History:
2024-10-23 15:48 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-23 12:39 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.