Häiriötiedotteet

Ticket number: INC2353318
Location: Rimforsa
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-01-22 07:30 CET/CEST
Estimated Time of Repair: 2025-01-22 11:30 CET/CEST

Status: Troubleshooting in progress
Next update: 2025-01-22 11:30 CET/CEST

Last update(s):
2025-01-22 07:55 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2353171
Location: Kista
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-01-21 13:45 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-01-21 16:00 CET/CEST

Last update(s):
2025-01-21 14:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2352694
Location: Stockholm
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-01-20 14:20 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-01-21 12:00 CET/CEST

Last update(s):
2025-01-21 07:38 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-01-20 15:43 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2353223
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-01-21 15:24 CET/CEST
Service(s) restored: 2025-01-21 15:46 CET/CEST

History:
2025-01-21 15:59 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-01-21 15:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2353177
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hackås

Occured: 2025-01-21 13:47 CET/CEST
Service(s) restored: 2025-01-21 14:25 CET/CEST

History:
2025-01-21 14:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2353113
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Ornö

Occured: 2025-01-21 12:53 CET/CEST
Service(s) restored: 2025-01-21 15:14 CET/CEST

History:
2025-01-21 19:19 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-01-21 15:45 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2025-01-21 13:04 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352996
Fault type: Power work
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-01-21 09:06 CET/CEST
Service(s) restored: 2025-01-21 11:00 CET/CEST

History:
2025-01-21 11:13 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-01-21 10:25 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352967
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västerås

Occured: 2025-01-21 08:29 CET/CEST
Service(s) restored: 2025-01-21 10:11 CET/CEST

History:
2025-01-21 09:55 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352891
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2025-01-21 07:12 CET/CEST
Service(s) restored: 2025-01-21 08:30 CET/CEST

History:
2025-01-21 09:41 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda
2025-01-21 08:33 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-01-21 08:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352819
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Föllinge

Occured: 2025-01-20 18:53 CET/CEST
Service(s) restored: 2025-01-20 23:53 CET/CEST

History:
2025-01-20 20:57 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-01-20 20:57 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352718
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kvicksund

Occured: 2025-01-20 16:05 CET/CEST
Service(s) restored: 2025-01-20 15:29 CET/CEST

History:
2025-01-20 16:14 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-01-20 16:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352629
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västerås

Occured: 2025-01-20 13:29 CET/CEST
Service(s) restored: 2025-01-21 07:58 CET/CEST

History:
2025-01-21 09:03 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-01-20 16:58 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2025-01-20 14:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352553
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-01-20 12:37 CET/CEST
Service(s) restored: 2025-01-20 14:32 CET/CEST

History:
2025-01-20 13:16 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352441
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2025-01-20 11:01 CET/CEST
Service(s) restored: 2025-01-20 11:45 CET/CEST

History:
2025-01-20 11:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352398
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älmhult

Occured: 2025-01-20 10:58 CET/CEST
Service(s) restored: 2025-01-20 11:24 CET/CEST

History:
2025-01-20 11:10 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352354
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Bålsta

Occured: 2025-01-20 09:53 CET/CEST
Service(s) restored: 2025-01-20 17:14 CET/CEST

History:
2025-01-20 17:14 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-01-20 16:34 – Technician has begun splicing the fiber. // Tekniker har påbörjat kabelskarvning.
2025-01-20 12:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2025-01-20 10:53 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-01-20 10:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352109
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-01-19 20:37 CET/CEST
Service(s) restored: 2025-01-20 17:20 CET/CEST

History:
2025-01-19 20:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352103
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hållsta

Occured: 2025-01-19 16:08 CET/CEST
Service(s) restored: 2025-01-19 22:30 CET/CEST

History:
2025-01-19 22:41 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-01-19 20:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352089
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-01-19 13:23 CET/CEST
Service(s) restored: 2025-01-20 08:17 CET/CEST

History:
2025-01-20 09:00 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-01-20 09:00 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-01-19 22:00 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2025-01-19 19:43 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-01-19 14:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2352071
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2025-01-19 03:07 CET/CEST
Service(s) restored: 2025-01-19 12:52 CET/CEST

History:
2025-01-19 12:52 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-01-19 03:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351993
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mellansel

Occured: 2025-01-18 01:01 CET/CEST
Service(s) restored: 2025-01-18 02:40 CET/CEST

History:
2025-01-18 01:14 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351987
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Mora

Occured: 2025-01-17 21:49 CET/CEST
Service(s) restored: 2025-01-20 12:29 CET/CEST

History:
2025-01-20 12:29 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-01-20 10:17 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-01-17 22:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351921
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Krokom & Östersund med omnejd

Occured: 2025-01-17 17:44 CET/CEST
Service(s) restored: 2025-01-18 22:23 CET/CEST

History:
2025-01-19 01:42 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-01-18 21:49 – There is still ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är fortfarande pågående strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-01-17 17:51 – We have an outage due to ongoing power outage. Power company is working on restoring power. // Vi har ett avbrott på grund av strömavbrott. Elbolag arbetar på att återställa ström.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2350497
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Täby

Occured: 2025-01-15 04:14 CET/CEST
Service(s) restored: 2025-01-19 19:46 CET/CEST

History:
2025-01-20 08:10 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-01-17 11:47 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-01-15 14:04 – Building owner is unable to grant access to the equipment today. Attempt will be made tomorrow and the day after. // Fastighetsägaren har inte möjlighet att ge tillträde till utrustningen idag. Försök kommer göras imorgon och i övermorgon.
2025-01-15 07:11 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-01-15 05:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351714
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2025-01-17 09:42 CET/CEST
Service(s) restored: 2025-01-17 14:42 CET/CEST

History:
2025-01-17 10:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351636
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-01-17 07:27 CET/CEST
Service(s) restored: 2025-01-17 14:04 CET/CEST

History:
2025-01-17 10:38 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-01-17 08:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351561
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2025-01-17 02:11 CET/CEST
Service(s) restored: 2025-01-17 09:52 CET/CEST

History:
2025-01-17 10:21 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-01-17 07:44 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-01-17 04:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351496
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: RÖNNINGE

Occured: 2025-01-16 19:27 CET/CEST
Service(s) restored: 2025-01-16 23:27 CET/CEST

History:
2025-01-16 22:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351424
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Fegen

Occured: 2025-01-16 13:54 CET/CEST
Service(s) restored: 2025-01-17 11:01 CET/CEST

History:
2025-01-17 11:16 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-01-17 09:49 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-01-16 16:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351342
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Killeberg

Occured: 2025-01-16 12:02 CET/CEST
Service(s) restored: 2025-01-16 12:45 CET/CEST

History:
2025-01-16 12:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351286
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Järfälla

Occured: 2025-01-16 11:03 CET/CEST
Service(s) restored: 2025-01-16 11:34 CET/CEST

History:
2025-01-16 11:38 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-01-16 11:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351208
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västervik

Occured: 2025-01-16 08:58 CET/CEST
Service(s) restored: 2025-01-16 11:17 CET/CEST

History:
2025-01-17 11:24 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-01-16 11:28 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-01-16 09:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2351186
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Borås

Occured: 2025-01-16 08:28 CET/CEST
Service(s) restored: 2025-01-16 09:24 CET/CEST

History:
2025-01-16 09:38 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-01-16 09:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.