Häiriötiedotteet

Alunda

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250595
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Alunda

Occured: 2024-05-11 13:40 CET/CEST
Service(s) restored: 2024-05-11 14:21 CET/CEST

History:
2024-05-11 16:09 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-11 14:15 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-11 13:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Kungsbacka

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250580
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2024-05-11 13:13 CET/CEST
Service(s) restored: 2024-05-11 14:08 CET/CEST

History:
2024-05-11 16:09 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-11 13:34 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Vingåker

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250525
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vingåker

Occured: 2024-05-10 21:11 CET/CEST
Service(s) restored: 2024-05-11 13:38 CET/CEST

History:
2024-05-11 13:57 – All services are restored. // Alla tjänster är återställda
2024-05-11 06:49 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-10 21:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Storvreta

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250214
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Storvreta

Occured: 2024-05-10 05:34 CET/CEST
Service(s) restored: 2024-05-10 07:00 CET/CEST

History:
2024-05-10 06:30 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Idre & Älvdalen

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250168
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Idre & Älvdalen

Occured: 2024-05-09 19:47 CET/CEST
Service(s) restored: 2024-05-09 23:15 CET/CEST

History:
2024-05-10 05:27 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-09 20:24 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Lönsboda

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250115
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Lönsboda

Occured: 2024-05-09 13:33 CET/CEST
Service(s) restored: 2024-05-09 22:20 CET/CEST

History:
2024-05-09 22:34 – Outage is resolved and services are restored after the cooling solution was restored. // Driftstörning avhjälpt och tjänster återställda efter att kyllösningen har återställts.
2024-05-09 19:54 – A third technician is on the way with a back-up cooling unit to temporarily resolve heating issue at site. En tredje teknikern är på väg med en reservkylningsenhet för att tillfälligt lösa värmeproblem på plats.
2024-05-09 16:53 – A cooling technician has been dispatched to troubleshoot issues with ventilation and heating at site. // En kyltekniker har skickats ut för att felsöka problem med ventilation och värme på plats.
2024-05-09 15:41 – Technician has arrived at site and has started troubleshooting. // Tekniker har kommit till platsen och har börjat felsöka.
2024-05-09 13:37 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

Norrtälje

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250063
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2024-05-09 08:35 CET/CEST
Service(s) restored: 2024-05-09 10:51 CET/CEST

History:
2024-05-09 09:07 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Malmö

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2250035
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Malmö

Occured: 2024-05-08 21:20 CET/CEST
Service(s) restored: 2024-05-09 11:17 CET/CEST

History:
2024-05-09 18:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-08 22:34 – Troubleshooting has been delayed due to issues accessing the facility. // Felsökning blir fördröjd på grund av svårigheter med att komma åt fastigheten.
2024-05-08 21:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Uppsala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249953
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-05-08 14:37 CET/CEST
Service(s) restored: 2024-05-09 09:13 CET/CEST

History:
2024-05-09 09:12 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-08 15:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Tierp

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249899
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Tierp

Occured: 2024-05-08 13:31 CET/CEST
Service(s) restored: 2024-05-08 20:15 CET/CEST

History:
2024-05-08 20:22 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-05-08 18:32 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2024-05-08 15:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-08 14:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249835
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-05-08 11:17 CET/CEST
Service(s) restored: 2024-05-08 12:18 CET/CEST

History:
2024-05-08 12:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-08 12:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Älmhult

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249790
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älmhult

Occured: 2024-05-08 10:03 CET/CEST
Service(s) restored: 2024-05-08 12:23 CET/CEST

History:
2024-05-08 12:23 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-08 11:13 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Stora Mellösa

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249743
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Stora Mellösa

Occured: 2024-05-08 09:23 CET/CEST
Service(s) restored: 2024-05-08 13:30 CET/CEST

History:
2024-05-08 13:32 – All services are restored. // Alla tjänster är återställda
2024-05-08 10:16 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Stjärnhov

Ticket number: INC2249583
Location: Stjärnhov
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2024-05-07 21:59 CET/CEST
Estimated Time of Repair: 2024-05-08 09:00 CET/CEST

Status: Fault correction in progress
Next update: 2024-05-08 09:00 CET/CEST

Last update(s):
2024-05-08 00:44 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Sandhult, Fristad

Ticket number: INC2249559
Location: Sandhult, Fristad
Description: Multiple customer affecting fault
Fault type: Fiber work

Occurred: 2024-05-08 00:01 CET/CEST
Estimated Time of Repair: 2024-05-08 06:00 CET/CEST

Status: Fault correction in progress
Next update: 2024-05-08 06:00 CET/CEST

Last update(s):
2024-05-08 01:22 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-05-08 00:38 – Sub provider reports they have cable damage that they will urgently repair during the night. // Vår underleverantör meddelar att dom har en fiberskada som dom akut kommer att reparera under natten.

Frillesås

Ticket number: INC2249369
Location: Frillesås
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2024-05-07 12:16 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-05-07 18:40 CET/CEST

Last update(s):
2024-05-07 17:40 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades
2024-05-07 13:01 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Skövde

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249268
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2024-05-07 09:16 CET/CEST
Service(s) restored: 2024-05-07 11:47 CET/CEST

History:
2024-05-07 11:54 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-07 10:45 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-07 10:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ystad

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249218
Fault type: Power work
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2024-05-07 08:09 CET/CEST
Service(s) restored: 2024-05-07 12:12 CET/CEST

History:
2024-05-07 13:14 – All services are restored. // Alla tjänster är återställda
2024-05-07 12:11 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-07 09:55 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats
2024-05-07 09:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Älmhult

Ticket number: INC2249179
Location: Älmhult
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-05-07 08:31 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-05-07 09:45 CET/CEST

Last update(s):
2024-05-07 08:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Östersund

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249132
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-05-06 21:31 CET/CEST
Service(s) restored: 2024-05-07 12:15 CET/CEST

History:
2024-05-07 12:15 – All services are restored. // Alla tjänster är återställda
2024-05-07 10:39 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-07 10:38 – All services are restored. // Alla tjänster är återställda
2024-05-07 05:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Älmhult

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249122
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Älmhult

Occured: 2024-05-07 03:51 CET/CEST
Service(s) restored: 2024-05-07 08:36 CET/CEST

History:
2024-05-07 08:35 – All services are restored. // Alla tjänster är återställda
2024-05-07 06:22 – A field technician ordered to site for troubleshooting. ETA 3 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 3 timmar
2024-05-07 04:50 – Troubleshooting has been delayed due to issues accessing the facility. // Felsökning fördröjs på grund av svårigheter att komma åt fastigheten.
2024-05-07 04:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ed

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2249107
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ed

Occured: 2024-05-06 22:41 CET/CEST
Service(s) restored: 2024-05-06 23:57 CET/CEST

History:
2024-05-07 00:15 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-06 23:49 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Östersund

Ticket number: INC2249078
Location: Östersund
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-05-06 20:38 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-05-07 11:24 CET/CEST

Last update(s):
2024-05-07 10:24 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-07 00:17 – The majority of services have been restored but some are still down. Troubleshooting will continue tomorrow due to issues accessing the remaining facility. // Majoriteten av tjänsterna har återställts men vissa är fortfarande nere. Felsökning kommer att fortsätta imorgon på grund av problem med att komma åt den återstående fastigheten.
2024-05-06 21:50 – The majority of services have been restored but some are still down, Troubleshooting ongoing. // Majoriteten av tjänsterna har blivit återställda, några är fortfarande nere och Felsökning pågår.
2024-05-06 20:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Kilsmo

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248895
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Kilsmo

Occured: 2024-05-06 13:24 CET/CEST
Service(s) restored: 2024-05-06 13:55 CET/CEST

History:
2024-05-06 14:21 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-06 13:49 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

ÖSTERSUND

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248828
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: ÖSTERSUND

Occured: 2024-05-06 11:09 CET/CEST
Service(s) restored: 2024-05-06 13:06 CET/CEST

History:
2024-05-06 13:06 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-06 12:20 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-06 12:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Vattholma

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248743
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Vattholma

Occured: 2024-05-06 10:28 CET/CEST
Service(s) restored: 2024-05-06 10:50 CET/CEST

History:
2024-05-06 11:44 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-06 10:49 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-06 10:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Knutby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248663
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Knutby

Occured: 2024-05-06 09:04 CET/CEST
Service(s) restored: 2024-05-06 10:11 CET/CEST

History:
2024-05-06 10:45 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-05-06 09:43 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-05-06 09:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Öland

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248458
Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Öland

Occured: 2024-05-06 06:00 CET/CEST
Service(s) restored: 2024-05-06 08:28 CET/CEST

History:
2024-05-06 08:28 – All services are restored. // Alla tjänster är återställda
2024-05-06 06:03 – A disturbance detected in our sub provider’s network caused by delayed planned work. Troubleshooting is ongoing with sub provider. // Felet har lokaliserats vara hos vår underleverantör orsakat av ett försenat planerat arbete. Felsökning pågår med underleverantör.

Stockholm

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248383
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-05-05 20:03 CET/CEST
Service(s) restored: 2024-05-05 21:33 CET/CEST

History:
2024-05-05 21:53 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-05-05 20:52 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-05-05 20:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Tranås

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2248335
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Tranås

Occured: 2024-05-05 05:46 CET/CEST
Service(s) restored: 2024-05-05 06:36 CET/CEST

History:
2024-05-05 06:35 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-05-05 06:16 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.